Last updated: April 2026
Account Deletion
You have the right to delete your My County account and associated personal data at any time.
This page explains how to delete your account from within the app and what data will
be removed or retained.
Option 1 — Delete from the App (Recommended)
The fastest way to delete your account is directly from within the My County app:
1
Open the My County app
Make sure you are signed in to the account you want to delete.
2
Go to your Profile
Tap the profile icon or your avatar at the bottom navigation bar.
3
Tap the Settings ⚙️ icon
Found at the top-right of your profile page. A menu will slide up.
4
Select "Delete Account"
Tap the red Delete Account option at the bottom of the menu, confirm in the dialog, and your account will be permanently deleted.
⚠️ Account deletion is permanent and irreversible. Once deleted, your account, profile, and personal data cannot be recovered.
Option 2 — Request Deletion by Email
If you cannot access the app or prefer to request deletion by email, contact us directly.
We will process your request within 30 days.
What Data Gets Deleted
When your account is deleted, the following data is permanently removed:
- Your profile (name, photo, bio, location, phone number)
- All posts, reports, and alerts you created
- All comments and replies you made
- All marketplace listings you posted
- All business directory entries you created
- All events you created
- Your direct message history
- Your followers and following lists
- Your blocked users list
- Your likes, reactions, and interactions
- Images and photos you uploaded
Data That May Be Retained
In limited circumstances, certain data may be retained after account deletion for
legal or safety compliance purposes:
-
Content reports — Reports you submitted about other users or content
may be retained to complete our moderation review and for legal record-keeping.
-
Reports filed about you — If another user has reported your account
or content for child safety or other legal violations, we may retain the relevant
record to comply with our legal obligations.
-
Transaction-related data — If required by Kenyan law or for dispute
resolution involving marketplace transactions.
All retained data is kept securely and used only for the stated legal purposes.
Deletion Timeline
- Immediate: You are signed out and your profile is deactivated
- Within 30 days: All personal profile data, posts, messages, and media are permanently deleted from our servers
- Firebase Storage: Uploaded images are deleted from Firebase Storage within 30 days
- Backups: Data may persist in encrypted system backups for up to 90 days before being overwritten
Questions?
If you have any questions about the deletion process or your data, contact us: